Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and automatically through your use of our website:

Personal Information You Provide

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Payment Information: Credit/debit card details (processed securely via encrypted payment gateway), PayPal account information. We do not store complete payment card details on our servers.
• Transaction Data: Details about purchases, order history, and preferences.
• Account Data: If you create an account: username, password, saved addresses, order tracking information.
• Communication Data: Correspondence with our support team, product inquiries, feedback.

Automatically Collected Information

• Device & Usage Data: IP address, browser type, operating system, device information, pages viewed, time spent on site, referral URLs.
• Location Data: General geographic location derived from IP address (country/region level) for compliance and shipping purposes.
• Cookies & Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions: Fulfill orders, process payments, arrange shipping, and provide invoices/order confirmations.
• To Communicate With You: Send order updates, respond to inquiries, provide customer support, and send administrative information.
• To Improve Our Services: Analyze website usage, optimize user experience, and develop new products and features.
• For Marketing (with consent): Send promotional emails about new Boker and CRKT arrivals, tactical gear promotions, and special offers. You may opt-out at any time.
• For Security & Fraud Prevention: Monitor and protect against fraudulent transactions, unauthorized access, and other illegal activities.
• For Legal Compliance: Comply with applicable laws, regulations, and legal processes, including export controls and age verification for restricted products.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share data in the following limited circumstances:

Service Providers

We engage trusted third parties to perform functions on our behalf:

• Payment Processors: PayPal and card payment gateways to securely process transactions.
• Shipping Partners: Logistics companies to deliver your orders worldwide.
• IT & Analytics Providers: Services for website hosting, maintenance, and analytics.

These providers access only the information necessary to perform their functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Blade HQ Shop, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset, with notice provided via email or website announcement.

4. Data Storage and Security

Storage Locations

Your data is stored on secure servers located in the United States. As a global supplier, we may transfer and process data internationally, always ensuring adequate protection measures are in place.

Security Measures

• SSL Encryption: We use industry-standard Secure Socket Layer (SSL) encryption—the same technology used by financial institutions—to protect data transmission.
• Payment Security: We do not store complete payment card details on our servers. Payment information is encrypted at entry and processed by PCI-DSS compliant providers.
• Access Controls: Strict internal access controls limit employee access to personal data on a need-to-know basis.
• Regular Security Assessments: We regularly evaluate and update our security practices to address emerging threats.

While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords, protect your login credentials, and notify us immediately of any suspected unauthorized activity.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails using the link in any email or by contacting us.
• Account Management: Update your account information through your account settings or by contacting us.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restrict Processing: Object to or restrict certain processing activities.

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may request verification of your identity for security purposes.

International Customers

As a global business shipping from Washington, US, we comply with applicable international data protection regulations. By using our services, you acknowledge that your data may be transferred to and processed in the United States, which may have different data protection laws than your country.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, such as shopping cart and checkout processes.
• Performance Cookies: Collect anonymous data about how visitors use our site to improve performance.
• Functionality Cookies: Remember your preferences (like language or region) for a personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant ads on third-party platforms (you may opt-out through your browser settings or ad network preferences).

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may impact your ability to use certain features, including the checkout process.

We may also use web beacons, pixels, and other tracking technologies in emails to track engagement and improve our communications.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

Material Changes

If we make material changes that affect how we handle your personal data, we will notify you via email (if you have an account) or through a prominent notice on our website before the changes take effect.