Returns & Exchanges

Last Updated: October 2023

At Blade HQ Shop, we stand behind every product we curate for our community of tactical professionals, survivalists, and EDC collectors. We understand that trust is earned through reliability—in your gear and in our service. If your purchase doesn’t meet the exacting standards you expect from brands like Boker and CRKT, our straightforward Returns & Exchanges process ensures a resolution as precise as the tools we sell.

1. Eligibility & Conditions

To qualify for a return or exchange:

• The request must be made within 15 days of delivery.
• The item must be in new, unused condition—exactly as it arrived.
• All original packaging, manuals, tags, and accessories must be included.
• A valid proof of purchase (order number) is required.

2. Non-Returnable Items

Due to the specialized nature of our products and legal restrictions, the following cannot be returned or exchanged unless defective upon arrival:

• CRKT (Fixed) Blades: All fixed-blade knives, due to their hand-inspection and sharpening process.
• Boker (Auto) Automatic Knives: Where legal, automatic knives are final sale unless DOA (Dead on Arrival).
• Toolkits & Saws: If any seal is broken or components are used.
• Personalized/Customized Items.
• Any item not in its original condition, damaged, or altered after delivery.

Note: This policy is designed for safety, compliance, and to maintain the collector-grade quality our customers expect.

3. Step-by-Step Return Process

Step 1: Initiate Your Request

Email our support team at [email protected] within 15 days of delivery. Use the template below to ensure we have all necessary details.

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Authorization (RA) number and the return address:

Blade HQ Shop Returns
1644 New Jersey Avenue Northwest
Washington, US 20001

Important: Do not ship returns without an RA number. Unauthorized returns may be refused.

Step 3: Ship Your Return

• Securely package the item in its original packaging.
• Include a copy of your order confirmation or the RA email.
• Use a trackable shipping service (DHL, FedEx, or EMS recommended).
• Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
• Email the tracking number to [email protected].

Step 4: Inspection & Processing

Once received, our team will inspect the item (typically within 3-5 business days). Upon approval, we will process your refund or exchange.

4. Refunds & Exchanges

Refunds

• Timing: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days after we approve the return.
• Amount: The item price will be refunded. Original shipping fees are non-refundable unless the return is due to our error.
• PayPal refunds may appear in your account sooner. Card refunds depend on your bank’s processing time.

Exchanges

• Contact us first to confirm availability of the desired item.
• If the exchange item is of higher value, you will be invoiced for the difference plus any additional shipping.
• If of lower value, a refund for the difference will be issued.
• Exchanges follow the same shipping and inspection process as returns.

5. Defective or Incorrect Items

If you receive a defective item or the wrong product:

• Contact us immediately at [email protected].
• We will provide a prepaid return label and expedite a replacement or full refund at no cost to you.
• Photos/videos of the issue are helpful for our quality control.

Blade HQ Shop – Premium Knives for Preparedness, Tactical & EDC Enthusiasts
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